For safety and comfort we have some limitations as to who may ride:

Minimum age – 5yo; minimum height 1.15m

We operate a 100kg maximum weight limit per person.

Any couples that exceed a combined weight limit of 180kg (individually no more than 100kg) will each be required to ride on their own camel and an additional charge will apply

Riders must disclose any disability at the time of booking and will be accommodated where possible, however the final decision for the ride remains with the Head Cameleer at the time of the ride

Riders with medical conditions should inform staff of their condition upon arrival and must have with them any medication required (such as inhalers, adrenalin, insulin etc)

No smoking permitted during our introduction or whilst riding

Riders considered to be under the influence of alcohol or drugs may be denied participation

Cancellation received by 5pm two days prior to the tour will receive 90% refund

Cancellation received by 5pm the day prior to the tour will receive 50% refund

No-shows and cancellations outside the above policy are non-refundable

Any arrivals after the scheduled tour start time will be considered a no-show

We make every effort to run tours on time but riders accept tour times may vary without compensation

In the event of seriously inclement weather, tours may be cancelled at the discretion of the Head Cameleer, in which case you may re-book on the next available date or we will provide to you a gift voucher (transferable) and valid for twelve months, or refunds will be considered upon request.

All riders and parents/guardians of children, must read the below before joining this camel tour.

​”While every reasonable precaution will be taken to prevent accident, injury and damage, the owner will not be responsible for any accident, injury and damage however arising which may happen to any person irrespective of the extent of injury, damage or loss sustained, and this condition of contract may be pleaded by Camel West as a bar to any action claim proceeding for breach of contract, negligence or any other liability sustaining such injury, damage or loss.”

​When agreeing to our terms and conditions, all clients have agreed to the above indemnity towards the company Croydon Securities Pty Ltd trading as Camel West or it’s employees.